Hi Golden Eagles!
Happy first day of school! I hope that your day has been full of excitement this morning. We are excited to see you all!
For those of you who have been able to connect easily, Congratulations! For those of you who are having difficulty, please know that you are not alone. One common difficulty that we have heard this morning is related to webex connection. Our district tech department is working on this and they believe the difficulty is due to network congestion. We just implemented a fix to move the Webex traffic off of our network on the iPads. In order to re-establish a new connection, students will need to put their iPad in/out of airplane mode. Additional things to try as we work this out:
- Connect to webex by going into the actual course for a teacher. Then find the syllabus on the left and click on the teacher’s webex link from there.
- Make sure you have Location services “On” found under the area of Settings>General>Privacy>Location Services>ON
- Make sure that you have all updates done.
- Delete and re-install an app if it’s not working
- Make sure that VPN is working by deleting and reinstalling Global Connect from self-service.
I know that tech issues can be challenging and frustrating. Remember, this is day one, we are working hard to understand and trouble-shoot our difficulties, and we are flexible. Please assure your student that they will in no way be penalized for an inability to connect.
I am available via e-mail ([email protected]), phone (5410 355-7805) or in webex to help if I am able: https://bls.webex.com/meet/lisa.birk.
Mrs. Hanna is also available (11:30-12:30 and2:30-3:30) via webex (https://bls.webex.com/meet/marni.hanna) or via e-mail [email protected]
Please let us know if we can be helpful. Go Golden Eagles!
Ms. Birk